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ISO 9001

Implementing an effective ISO 9001 System

A. Introduction Costs 1. Employee Costs Quite often this aspect is not measured by a business and hidden standards “opportunity costs” almost always prevail with quality management system implementations. You see more often than not, employees in a business will be spending a fair amount of time implementing the quality management system rather than their […]

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ISO 9001

Determining Root Causes – 5Ys

The five why method is a proven and popular tool for finding the root cause of a problem but, it takes time to develop this skill. Beginners often ask and answer a series of unproductive “why” questions. This leads to a false or weak root cause. Structured problem solving methods like five why can lead […]